When is a fish more than a fish?  when my daughter and son-in-law take me to sushi for my birthday.  Customer service?  She didn’t tell them it was my birthday. Gosh darn–we’re sitting up at the sushi bar. But a waiter overheard our conversation. Whatcha know: this cake appeared.

Now–not only did I love this once-a-year-treat but….. I sure loved the listening waiter. (Not to mention my kids).

To whom do you listen and then CHOOSE to respond?