IBM conducted more than 1,700 in-depth, face-to-face interviews with CEOs, general managers and senior public sector leaders from around the globe.
The newest CEO Study, the largest of its type ever undertaken, is the latest in the IBM C-suite Study Series. It explores how CEOs are responding to the complexity of increasingly interconnected organizations, markets, societies and governments – what we call the connected economy.
Three themes emerged. Today’s CEOs must:
- Empower employees through values.
- Engage customers as individuals.
- Amplify innovation with partnerships.
Look at these three actions: All require the connections of conversation, the willingness to listen (a hallmark of adaptability) and the desire for creative solutions through innovation.