Program Topic

Surviving and Thriving With Difficult People

Life would be easy if it weren't for other people! Would you like to turn from mad to glad with your colleagues and customers?

Eileen can show you how.

This ninety-minute to three-hour session focuses on improving relationships at work through successfully dealing with people. Using humor and examples, Eileen will guide participants through the process of learning how to defuse anger in themselves and others. They will discover how to identify and understand problem behavior and how to use systematic methods for handling such behaviors.

Participants will also:

Understand techniques for "scripting" and creating rapport

Identify the behavior of difficult people and personal responses to such behaviors

Focus on effective responses to the hostile-aggressive trio

Discover the 4-step model for handling anger on and off the phone

Learn the difference between difficult people and people within a difficult situation

Identify self-management tools for developing rapport and maintaining inner calm and integrity under pressure

Please note: This session can also be interactive; including role-play, phone practice, etc.

Do good by bringing in Eileen to your local community non- profit. Sponsor her for an event and receive acknowledgement by both Eileen and your local non-profit.

"Over two dozen individuals have come to me with incredible praise for your session. In all honesty, I've never had the pleasure of attending a seminar more useful and meaningful than yours."
- Kelley-Clarke, Inc.

Testimonials

"You taught us skills that we continue to use two years' later. Talk about value. WOW! "

- Mission Regional Imaging Center