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Tuesday, February 14, 2017

Guest Post: Service Resilience: A Key Ingredient for Innovative Service

by Eileen McDargh, Chief Energy Officer

“No one ever bought a ¼ inch drill bit because that’s what they really want,” wrote Harvard business professor Ted Levitt. “What they really want is a quarter inch hole.” And, what customers would really like to do is snap their fingers and get a ¼ inch hole… just like Captain Kirk could do on Star Trek. But, they have to deal with the process of getting a hole. 

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Monday, February 13, 2017

A Plus-Minus Look at Your Work Setting

by Eileen McDargh, Chief Energy Officer

Decades ago when I started my consulting practice, colleagues looked at me with envy, expressing a desire to leave corporate life and “work from home”. They thought it would be easier, more fun, and less stressful. Sounded good in theory but the truth is there are upsides and downsides to that decision. 

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Monday, February 06, 2017

The BEST WAY TO KILL AN UPCOMING CAREER

by Eileen McDargh, Chief Energy Officer

Perhaps you have set your performance goals for this year. You might be flying high—ready for the next opportunity with your company or the next great project that will get you noticed.You are confident and top of your game. 

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Monday, January 30, 2017

You Are Known by the Flowers You Grow

by Eileen McDargh, Chief Energy Officer

"What kind of flower are you?” The question took me aback when I read it. Could the writer be suggesting that the kind of flowers we surround ourselves with offers testimony to our view on life? The more I thought of it, I realized there was a great truism here. Nature offers her treasures as subtle metaphors for so many of life’s lessons. 

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Monday, January 23, 2017

Resiliency Routed by Routine

by Eileen McDargh, Chief Energy Officer

A cornerstone of resiliency rests in the ability to be adaptable, to respond in multiple ways to any given circumstance. Alas, easy to say harder to do because of routine. Consider the fate of Howard Johnson’s restaurants.At one point in time, the orange tile roof eatery could be found across all major highways and turnpikes throughout U.S. It made more money than McDonald’s, Burger King and KFC combined.In fact, it was second only to the U.S. Army as the largest purveyor of food. 

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Monday, January 16, 2017

Guest Post - Leadership Sunshine and Shadows

by Eileen McDargh, Chief Energy Officer

There’s been a lot written about “strength-based” development approaches in recent years. You’re better off building on your natural strengths and talents, research suggests, than trying to improve your weaknesses. The usefulness of the strength-based approach explains its popularity. It makes good sense: put yourself in situations where your gifts and talents can be put to good use, and you’ll increase the likelihood of being successful. As the great motivational theorist Abraham Maslow said, “A musician must make music, an artist must paint, a poet must write, if he is to be ultimately at peace with himself.” 

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Monday, January 09, 2017

Kitchen Friends Inspire Others: A Leadership Lesson in Love

by Eileen McDargh, Chief Energy Officer



Dear Readers, The following story was sent to me by Justin Pickering, President of Blaine & González, a global firm that translates material into Spanish and Portuguese. Justin was instrumental in translating my web site www.trueleadercreed.com into Spanish. 

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Monday, January 02, 2017

Business Leaders Need This Fourth Grade Teacher

by Eileen McDargh, Chief Energy Officer

If you face disengaged employees, low productivity, low morale, and trying to get teams to do more with less: listen up! This elementary school teacher is turning the tables on traditional thinking and in the process, modeling steps that can also get results with an adult workforce.
 

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Monday, December 26, 2016

Holiday Memories Aren’t Wonderful if You Have None!

by Eileen McDargh, Chief Energy Officer

My little sister and I still talk about the time in our grandparents’ house when we were convinced we heard reindeer on the roof. Surely it must have been Santa to deliver the overstuffed teddy bear and the doll with pink hair.  

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Monday, December 19, 2016

A Christmas Memory Worth Repeating

by Eileen McDargh, Chief Energy Officer

In going through an old file, I came across an article I wrote that won first place for the Christmas edition of the Orange County Register 34 years ago! How well I remember going out in the driveway and seeing my article as the wrap for the paper. Although years have passed, the essence of that story seems more pertinent than ever. May you enjoy. 

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Ignite, Engage & Transform!

As a Resiliency Motivational Speaker Eileen loves working with all groups. She has found great synergy with health care audiences and long term care (from personal experience), educators ( As an award-winning educator, she went from teaching kids to grown-ups—who are still like kids), and women’s leadership groups(because she is one!).