Surviving and Thriving With Difficult People

Life would be easy if it weren’t for other people! Would you like to turn from mad to glad with your colleagues and customers?

Eileen can show you how.

This ninety-minute to three-hour session focuses on improving relationships at work through successfully dealing with people. Using humor and examples, Eileen will guide participants through the process of learning how to defuse anger in themselves and others. They will discover how to identify and understand problem behavior and how to use systematic methods for handling such behaviors.

Participants will also:

Understand techniques for “scripting” and creating rapport

Identify the behavior of difficult people and personal responses to such behaviors

Focus on effective responses to the hostile-aggressive trio

Discover the 4-step model for handling anger on and off the phone

Learn the difference between difficult people and people within a difficult situation

Identify self-management tools for developing rapport and maintaining inner calm and integrity under pressure

Please note: This session can also be interactive; including role-play, phone practice, etc.

Do good by bringing in Eileen to your local community non- profit. Sponsor her for an event and receive acknowledgement by both Eileen and your local non-profit.

“Over two dozen individuals have come to me with incredible praise for your session. In all honesty, I’ve never had the pleasure of attending a seminar more useful and meaningful than yours.”
- Kelley-Clarke, Inc.


Eileen McDargh delivers!

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McDargh Communications
(949) 496-8640
Eileen@EileenMcDargh.com
www.EileenMcDargh.com
© 2010 McDargh Communication, All rights reserved

A $22 Value...FREE


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Primary email:

Dear Eileen,

On behalf of the Visiting Nurse Associations of America (VNAA) membership and the VNAA Education Committee, we thank you for presenting at our 28th Annual Meeting in Orlando, Florida.

We appreciate the time and effort that was involved in tailoring your presentation to our audience. Your keynote session inspired attendees to open their minds to change rather than viewing challenges negatively and attendees approached the following days of the conference with a fresh perspective to improve their personal lives and enhance their professional services.

I would also like to thank you for going above and beyond to spend time with VNAA members and attend GSK's booth. The time you spent meeting members and sponsors was incredibly valuable and shows your decision to supporting the nonprofit home healthcare community. Also, thank you for sharing the United Church of Christ YouTube videos; they are a reminder of how a concise video can work wonders for branding and rapidly spreading a message.

Your presentation helped ensure the success of the VNAA 28th Annual Meeting. Photo and presentations from the meetings are available for viewing at www.VNAAannualmeeting.org.

We look forward to keeping in touch and hope to see you at the 29th VNAA Annual Meeting April 13-15, 2011, in Baltimore, Maryland. Again, thank you for your support and commitment to the VNAA mission.

Thank you,

Andy Carter
President and CEO

Visiting Nurse Associations of America (VNAA)

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