Tag Archives: communication
Summer Solstice: A long day’s dream of peace and truth-telling
As we enter the longest day of the year—could we fill the extra sunlit hours with words of kindness, truth, understanding and compassion? Maybe we should talk about truth-telling and love. Could we forgo the lies and hatred too many people are spewing. WATCH:) http://youtu.be/cjm0uk2JO58 Sadly, the words spoken are full of half-truths and hatred—probably [...]
Interpersonal Skills Lacking in Newly Hired Executives
Seventy-five percent of newly hired executives report having trouble with interpersonal skills, according to a new study released by the Institute for Executive Development and Alexcel. In short, while strong technical expertise and prior management experience might have gotten them the job, after two years in the position, they were underperforming and 27 percent of [...]
The New York Time’s Blog “You’re The Boss” Covers Communication
MP Mueller writes “Are Your Messages Being Heard?“ Conversation is key to any successful business or personal interaction. If your messages are not being heard then you are not making the connections that count. If you need help getting your messages heard purchase my book “Talk Ain’t Cheap… It’s Priceless – Connecting in a Disconnected [...]
Stupid E-Mail Subject Lines
Here it was: not only spam but a dead giveaway that the writer was not thinking. The subject line read: “Can I have a quick 15 minutes of your time?” Come on. There is no such thing as a “quick 15 minutes”. Fifteen is fifteen. Of course, Einstein did observe the relative nature of speed [...]
Communication & Leadership
Big Dog & Little Dog’s Performance Juxtaposition website has a white paper on the topic of communication & leadership. It covers everything from The Communication Process to Mehrabian and the 7%-38%-55% Myth. You can read the entire piece at http://www.nwlink.com/~donclark/leader/leadcom.html
Leaders KNOW Innovations Comes from BEING the customer
Kaiser Permanente’s Garfield Center in San Leandro, CA recently brought in physicians, nurses, and actors in order to create a patient-friendly facility. Through six hours of simulations in a warehouse that served like a movie set, every part of the patient’s experience was analyzed. Nurses asked that electrical outlets be at eye level rather than [...]
Leaders Create Culture – One conversation at a time
Great case study in the April issue of T&D Magazine. I have been saying this for years; that face-to-face communication is not being sent to the Stone Age with social networking sites. In fact, it is even more important. Purposeful conversation involves learning interactive communication methods, how to ask questions that allow for truthful dialogue, [...]
Meaningful Talk Makes People Happier
The March issue of Psychological Science reported a study that found the happiest participants had twice as many substantive conversations and one-third as much small talk as the unhappiest. Scientists at the University of Tucson and Washington University discovered that meaningful and deep conversations are a critical differentiators between happy and unhappy people. Yahoo— here’s [...]
You Can’t Lead What You Can’t Assemble
Most of the time, Seth Godin is a pretty smart guy at pointing out fallacies in thinking and performance. He gave away books to show the power of viral marketing and purple cows. He taught us that small is now big. He proclaimed why marketers are liars. But I struggle with his latest blog that [...]
Terrorists Win if We Fail to Talk and Listen to Each Other
Have we learned nothing from the disasters that hallmarked this last decade? Beginning with the horror of 9-11 through the disaster of Katrina right up to the Bernie Madoff madness (despite a 10-year warning from securities executive, Harry Markopolos). The information was there all along but the agencies did not share information. Egos got in [...]