Tag Archives: customer service
Bellman Teaches a Leader’s Lesson
Dateline: Intercontinental Hotel, Downtown Miami. Hot August. Thunderstorms were rolling across Biscayne Bay when my taxi pulled partially under the portico. The driver popped open the trunk and a grinning bellman ran to the rear of the car. He motioned to the driver to move forward. “I didn’t want you to get wet, Ms. Eileen,” [...]
Undercover Boss
This new reality series has struck a chord with viewers and reminds us all how much we can learn from our frontline. If you want those valuable insights you don’t need to wait to be invited to be on the show. Have managers in your organization trained by the front line and have them perform [...]
Beware, Leaders! Listen to your customer service voice mail message.
I am so furious I could spit. I need a printer that can be networked via wireless. I USED to have good luck with HP. However, after less than a year, the HP LaserJet P1505n put out lousy copies–even with a new ink cartridge. I called, bought a replacement and now-2 months later-there’s a white [...]
A Name Tag for Kindness
The flight left on time, winging its way to Portland for a brief touchdown and then off to Juneau for our 30th wedding anniversary. Glacier Bay. We will pick up a 24-passenger boat. A naturalist. One week. Kayaking. Hiking. AND….NO computer or email . YAHHOOO! If you travel at all, you know that flying has [...]