Tag Archives: leaders
Part Two: Quit and Stay? 7 Factors to Increase Employee Satisfaction by Joe Folkman
The first 3 Factors were consistent values, long-term focus, and local leadership. The last 4 factors are: 4. Continuous Communications. People often tend to communicate less during bad times when they need communication even more. This company increased its efforts to communicate and share important information. If there was no good news to share, they would share the [...]
Quit and Stay? 7 Factors to Increase Employee Satisfaction by Joe Folkman
Two years ago when employees became dissatisfied with their organization they would quit and get another job. Today, with emplacement opportunities very low and unemployment extremely high, very few people opt to quit and leave. Their option is to quit and stay. In the last year, overall job satisfaction in the U.S. has declined significantly. [...]
Steve Jobs taught us about REAL jobs for leaders
Walk into an Apple store. It doesn’t matter whether you talk to an Apple genius, a store clerk, or a trainer. Everyone in that store has an excitement about the products and what they can do. Steve Jobs carried that excitement. As a leader, he took great delight in the smallest detail whether it was [...]
Invisible Architecture™ is the Key to Leadership
Think of all the money spent on designing office buildings, moving cubicles around, consolidating locations. Capital expenditures take a big budget chunk. But what if you literally had the cart before the horse. What if you’re moving people, materials, and merchandise but have forgotten to move what really matters: the human spirit—invisible to the human [...]
Top 40 Bonehead Boss Stories
Geoffrey James, Sales Machine, writes about bonehead bosses on BNet just in time for National Bosses Day on October 16th. Some of the stories are ones you might already know but a few of them were new to me. My favorite is number six when a VP order employees to take a lie detector test [...]
Is Leadership A “Social Process”?
Four well-known, academic thinkers and writers on leadership recently released a new book, “Exploring Leadership” (Oxford University Press). Although the book leaves many question unanswered and tends to get stuck in academic debates, I find myself intrigued by the authors insistence that leadership is a “social process”. By their definition, leadership exists in the interactions [...]
Chilean Mining Crisis Offers Lessons for Dysfunctional Congress
When 33 Chilean miners were trapped underground, mining minister Laurence Golborne took charge of their rescue — and two months later, they all stepped out into the sunlight. Golborne insisted on transparency with families and the public; retaining personal responsibility while delegating key decisions to more experienced experts; and multiple rescue methods in parallel to [...]
Bellman Teaches a Leader’s Lesson
Dateline: Intercontinental Hotel, Downtown Miami. Hot August. Thunderstorms were rolling across Biscayne Bay when my taxi pulled partially under the portico. The driver popped open the trunk and a grinning bellman ran to the rear of the car. He motioned to the driver to move forward. “I didn’t want you to get wet, Ms. Eileen,” [...]
If Leaders Can’t Hear — How Will They Ever Listen?
This past week, at the annual conference for my professional organization, I found myself saying, “I beg your pardon?” far too often. I just plain could not understand what people were saying. I missed sentences from the front stage. I thought my roommates were mumbling. Consonants were especially difficult. I would hear the word “Lark” [...]
Where would you like YOUR Goof Plate?
Just talked to my wonderful graphic designer, Cathy Rodriguez, who can take my words and turn them into the most fun, original slides. But she was not having fun this morning. Electricians who cut a hole in the ceiling for lighting had made the hole much bigger than the lighting fixture. However, they said, “No [...]