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Talk Ain’t Cheap… It’s Priceless Connecting in a Disconnected WorldDiscover the forgotten secret for all those who are superb leaders: they know how to TALK to people. This is a fast-read, skill-based handbook that can change how you connect with the hearts and minds of colleagues, employees and customers. Remember: the intangibles drive the tangibles of business. Order one for everyone in your company! Group discounts. Call us for details.“I met Eileen McDargh as a result of reading her book, Talk Ain’t Cheap…It’s Priceless! Connecting in a Disconnected World. The book provides numerous salient points for helping leaders recognize the value of building genuine conversation with customers,colleagues, and employees…and connecting with their hearts and minds. This book has been an excellent resource for the people I coach in helping them master this important leadership skill. In addition, I have read Eileen’s other book, Gifts from the Mountain: Simple Truths for Life’s Complexities and often weave some of the wisdom from this book into the work I do in the area of career development. Eileen’s work inspires me, and the people I work with, to take positive steps forward for personal and professional development.”Bette Krakau“The book is great! I use the Behind your curtain activity for manager orientation.The entire read has provided me a whole new appreciation in connecting in what you refer to in your book as a “disconnected world.” Thank you for the great resource.” Tom Rummel “This book brings into focus the reality that in today?s lightning-fast business environment, we are suffering from a disconnection that costs us relationships with our clients and staff. Talk Ain’t Cheap gives concrete ways to overcome that situation.” John L. McCranie “The essence of good service is great managers who engage their employees. The essence of that kind of greatness lies in the quality of conversation that is created. The author does a magnificent job of teaching both the art and the science of straight talk! This book is very much like Eileen in person. It exudes energy and warmth. It is sincere and real. It’s small but powerful. And, it leaves you smiling. This is one short book you’ll wish was longer. If you’re a manager you’ll want this in your top desk drawer. If you are a manager of managers, you’ll get this for all who report to you and hold them accountable for the advice practical tips the author shares!” Beverly Kaye “Talking, communicating – isn’t that what an efficient workplace is all about? Well, if you didn’t think so before, you sure will after reading Eileen McDargh’s charming and practical handbook – “Talk Ain’t Cheap.” Not only does McDargh quickly and easily show us why communication is so important, she cleverly demonstrates how to do it in a way that even the casual reader can absorb. I, for example, just finished re-reading her section called “Ask the Orange Batons.” That may seem at first like odd advice, but read on and you’ll soon discover that the “orange batons” are those invaluable people who use batons to guide passenger jets safely to their parking spots. The pilots, you see, can’t see that mark from the cockpit so must communicate skillfully with those who are closest to the task – an important lesson for any manager to learn. If communication is a challenge in your workplace, this is the book you have been looking for.” |
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