The Energizer

Resilient Insights for Work & Life

7 Sure Fire Ways to Generate Trust as a Leader

by Eileen McDargh, Chief Energy Officer - Friday, January 03, 2014
Featured Image
If you want to keep a workforce engaged and inspired in times of change, if you want a RESILIENT team, then developing trust is a must! Consider these seven resolutions.
  1. Express sincere gratitude and acknowledge what employees do. A milk-toast “thank you” is not enough. You need to know specifically what people do so they realize you actually understand and appreciate their effort.
  2. Tell the truth.  Always !!!  Don’t hide behind clichés or boilerplate answers. If you don’t know an answer, admit that.  If legal says that certain information must not be made public, ask legal WHY and then explain that to the troops.
  3. Demonstrate courage. It takes courage to make a stand. It takes courage to forge ahead despite odds. Stand up for what you believe, thus demonstrating authenticity.
  4. Be consistent. Don’t play favorites or say one thing and do another. In fact, you can practice courage by asking your team to point out anytime you ARE inconsistent.
  5. Be transparent. Hidden agendas are the manure that grows a stinging nettle of mistrust.  This means YOU must be very clear about your own motives.
  6. Look out for others. Take the time to coach, mentor, or guide. Know what are the career aspirations your different team members. What can you do to help them achieve that? In a country club operation, the President/General Manager knew that one employee wanted to be in upper management. This very wise GM told the employee, “ You can’t have my job but I will give you as much experience as I can, teach you what I know, and help you find that position when you are ready.”  So—yes, he was going to eventually lose a solid employee but in the bargain, he got 200% effort from the employee and the admiration of fellow employees.
  7. Pick up trash. Be willing to job in and do what is necessary. Southwest Airlines had a practice that senior managers had to work at least one day a month in a field that was totally not their department.  The office postal clerk was sick and the senior vice president of marketing said, “I’ll deliver the office mail.”  In another instance, a vice president sat on the floor with the team and stuffed envelopes for a marketing push.
Trust that YOU will make a difference in your team and in YOU.      

Share This Post

Like this post? Please share it!


< Back to All Posts

Comments



Eileen McDargh Keynote Speaker Blog Author

About Eileen!

Since beginning her consulting and training practice in 1980, Eileen has become noted for her ability to speak the truth with clarity, wisdom, humor and compassion. Long-standing clients and repeat engagements attest to her commitment to make a difference in minds, hearts and spirits of organizations and individuals. She draws upon practical business know-how, life's experiences and years of consulting to major national and international organizations that have ranged from global pharmaceuticals to the US Armed Forces, from health care associations to religious institutions. Executive Excellence magazine selected her as one of the top 100 thought leaders in leadership and among the top ten consultant providers of leadership development.

View all posts by Eileen


Subscribe to My Blog!


Like My Blog?

Please share it!

Recents Posts


Categories



Archive


Tags

Burnout Interview Hurricane Harvey Charity John Blumberg gratitude Volunteer Learned Optimism Alzheimer's More Fun at Work Dogs Exercise Kindness Career Advice Travel Family Requisite Variety Guns Energy preresilience Disruption U.S.A.A. Multi-tasking Climate Change Sexual Harassment John Havlik Soft Skills New Year resolutions Suddenly Single Energizing Others teams Bill Treasurer Siblings LGBTQ Survive angels creativity resilient leaders Women Speaking Marriage earthquakes Happiness conscience Aging work life balance Listening Sleeping St. Patrick's Day Loneliness Motivating Others Building Resilience John Mattone WASP Thanksgiving Seder Eve Human Interaction Corporate Culture Persuasion Christmas holidays Conversation Married Twas The Night Before Christmas goals Depression Animals Laughter Optimism Leaders Open Doors Book Time Management Patriots Feedback Trust Communication e-mail Intentions Words waiting Loss Environtment Nursing Writing The Last Jedi Networking Vegan Gifts From The Mountain Sustainability Talk Ain't Cheap Book Back To School Breath Spelling Bee customer service Compassion Voting Office Celebrations Hurricane Irma Humanity Strangers Breathe employee retention Leadership Skills love Deloitte resilience resilient organizations Energizing Book Reviews Superbowl Honoring Veterans Branding Walk For Hunger Employee Attitude Ownership Fun Work Environment Idea Emotional Intelligence Play Faith Reshaping the Brain Arlington Cemetary Disrupt Spirit ecology coaching Children Stress Content Generation resiliency Adam Grant Napping Positive Brain Repatterning Ecotourism Meetings Resolutions Postive Work Environment Social Media Change Radical Resiliency USAA Art Connection women in leadership Mother's Day Your Resiliency GPS Empathy Diversity Boston Marathon Joy Sheryl Sandberg Mark Scharenbroich Yoga Engaged Workers Relationships Divorce Jewish Option B Memorial Day Henry VIII cancer Road Trip civil discourse Politics Sales Bullying Vacation Adaptability employees Tornadoes in Texas Technology Adventure Humor