The Energizer

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Beware, Leaders! Listen to your customer service voice mail message.

by Eileen McDargh, Chief Energy Officer - Monday, November 08, 2010
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I am so furious I could spit. I need a printer that can be networked via wireless. I USED to have good luck with HP. However, after less than a year, the HP LaserJet P1505n put out lousy copies--even with a new ink cartridge. I called, bought a replacement and now-2 months later-there's a white stripe running down each page. Today-Sunday-it took FIVE times to get into HP support.  I kept getting disconnected. 

One of the questions in the voice mail doom loop was: "Are you using a MAC computer?"  When I FINALLY got a human being, I was informed that MAC support is ONLY AVAILABLE MONDAY - FRIDAY.  Huh?!?  You mean I could have hung up after the first call had the doom loop even bothered to include that "small detail". I think HP is about to lose a customer.

Call your customer service department. Pretend you need help. You might discover a world you didn't even know existed. Hopefully, it will be heavenly instead of hellacious.

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Eileen McDargh Keynote Speaker Blog Author

About Eileen!

Since beginning her consulting and training practice in 1980, Eileen has become noted for her ability to speak the truth with clarity, wisdom, humor and compassion. Long-standing clients and repeat engagements attest to her commitment to make a difference in minds, hearts and spirits of organizations and individuals. She draws upon practical business know-how, life's experiences and years of consulting to major national and international organizations that have ranged from global pharmaceuticals to the US Armed Forces, from health care associations to religious institutions. Executive Excellence magazine selected her as one of the top 100 thought leaders in leadership and among the top ten consultant providers of leadership development.

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