The Energizer

Resilient Insights for Work & Life

Beware, Leaders! Listen to your customer service voice mail message.

by Eileen McDargh, Chief Energy Officer - Monday, November 08, 2010
Featured Image
I am so furious I could spit. I need a printer that can be networked via wireless. I USED to have good luck with HP. However, after less than a year, the HP LaserJet P1505n put out lousy copies--even with a new ink cartridge. I called, bought a replacement and now-2 months later-there's a white stripe running down each page. Today-Sunday-it took FIVE times to get into HP support.  I kept getting disconnected. 

One of the questions in the voice mail doom loop was: "Are you using a MAC computer?"  When I FINALLY got a human being, I was informed that MAC support is ONLY AVAILABLE MONDAY - FRIDAY.  Huh?!?  You mean I could have hung up after the first call had the doom loop even bothered to include that "small detail". I think HP is about to lose a customer.

Call your customer service department. Pretend you need help. You might discover a world you didn't even know existed. Hopefully, it will be heavenly instead of hellacious.

Share This Post

Like this post? Please share it!

< Back to All Posts


Eileen McDargh Keynote Speaker Blog Author

About Eileen!

Since beginning her consulting and training practice in 1980, Eileen has become noted for her ability to speak the truth with clarity, wisdom, humor and compassion. Long-standing clients and repeat engagements attest to her commitment to make a difference in minds, hearts and spirits of organizations and individuals. She draws upon practical business know-how, life's experiences and years of consulting to major national and international organizations that have ranged from global pharmaceuticals to the US Armed Forces, from health care associations to religious institutions. Executive Excellence magazine selected her as one of the top 100 thought leaders in leadership and among the top ten consultant providers of leadership development.

View all posts by Eileen

Subscribe to My Blog!

Like My Blog?

Please share it!

Recents Posts




Learned Optimism Spelling Bee Faith Animals Option B John Blumberg WASP Branding LGBTQ Book Reviews holidays Superbowl Aging Networking Mark Scharenbroich goals stuck Employee Attitude Engaged Workers Gifts From The Mountain gratitude USAA Children Education Vacation Patriots Twas The Night Before Christmas women in leadership Meetings Adaptability Technology Married Change Tornadoes in Texas Hurricane Irma Diversity Writing Strangers servant leadership Intentions Fun Work Environment Idea Politics Hurricane Harvey Art Women More Fun at Work Back To School Voting earthquakes Laughter Energizing Others Family Reshaping the Brain Honoring Veterans Social Media Volunteer U.S.A.A. employee retention Sustainability civil discourse Soft Skills Interview Leadership Skills Sheryl Sandberg Girls work life balance Environtment Siblings angels Mother's Day Human Interaction New Year resolutions Charity Nursing Disrupt ecology Energizing Divorce Bullying Burnout Content Generation Guns Speaking Sexual Harassment Napping Office Celebrations Sales Talk Ain't Cheap Book Road Trip Arlington Cemetary Labor Day Trust Building Resilience employees customer service Persuasion Positive Brain Repatterning Thanksgiving Loss Leaders Open Doors Book Breathe The Last Jedi teams resilience cancer Breath John Havlik Memorial Day Boston Marathon Travel Communication Corporate Culture Postive Work Environment Sleeping Disruption Happiness Yoga creativity Relationships resilient leaders Henry VIII Spirit Depression Marriage Humanity Christmas waiting Radical Resiliency Seder Eve Climate Change coaching Suddenly Single Exercise Adventure Motivating Others preresilience Empathy Bill Treasurer Deloitte resiliency St. Patrick's Day Multi-tasking Kindness Walk For Hunger Humor conscience Emotional Intelligence love Career Advice Feedback Optimism resilient organizations Adam Grant Energy Listening Ownership Jewish Alzheimer's Your Resiliency GPS Dogs Stress Survive e-mail Play Ecotourism