The Energizer

Resilient Insights for Work & Life

Guest Post: Resilient Employee Engagement Begins with On-boarding!

by Eileen McDargh, Chief Energy Officer - Tuesday, October 27, 2015
Featured Image

The day always comes. The one you don't want. When your great team member leaves for 'greener' pastures.

In my case it was to one of the Big 4 multinational accounting and advisory firms. I can't compete with that. It's great experience. I did my stint at one myself.

So, Tuesday was the last day with Leya the Intern. Endings always make me sad.

When Leya first came on board I wasn't sure if it was going to work out or not. We both took a risk. From my PhD research, I knew the first day would be critical. The welcome you give makes a surprising difference to their success.

So I put aside the whole first day for Leya. Explained her role, answered all her questions, went through how things are done around here and got her started on some meaningful work.

I also asked Leya what she was interested in. What she hoped to gain from the internship and then did what I could do craft her role with that in mind.

She told me she wanted to learn to be a great coach. So I arranged for her to sit in on some coaching sessions and directed her to some great books on the topic. She later told me how grateful she was that I took the time to welcome her.

Here are my tips for getting the onboarding process just right.

1. Put aside plenty of time, even an entire day nothing says welcome like someone dropping everything to show you the ropes.

If you put in the time upfront, to answer questions and get them settled, you'll save yourself many hours and headaches down the track.

2. Do your homework. There's no point in putting an entire day aside to answer questions you don't have answers to yourself. Prepare and be clear about what you expect.

Anticipate the questions they might ask. When parts of the role remain unclear to you, instead of giving a vague answer, tell it like it is.

"Listen John, to be frank with you, this part of the role isn't clearly defined yet. It's something we'll need to tackle together."

3. Give them hope for the future. Find out what they want and show them the way to get it. Sometimes, you'll need to stick your neck. Like I did for Leya with a couple of my coaching clients.

You may be thinking: "What? Stick my neck out for someone I've never met before?" You bet. It's what makes all the difference. Having faith in them before they've earned it. If you start the relationship on this note, it sets you up for success.

Think of onboarding as welcoming a guest into your home. Your time and care will pay off in spades.

It's the end of an era. And I will miss Leya.

With more than 25 years experience working with senior and middle managers in business, Executive Coach and Organisational Psychologist Dr Michelle Pizer is an expert in the management of people at work. Click here to visit her website and learn more about her.



Share This Post

Like this post? Please share it!


< Back to All Posts

Comments



Eileen McDargh Keynote Speaker Blog Author

About Eileen!

Since beginning her consulting and training practice in 1980, Eileen has become noted for her ability to speak the truth with clarity, wisdom, humor and compassion. Long-standing clients and repeat engagements attest to her commitment to make a difference in minds, hearts and spirits of organizations and individuals. She draws upon practical business know-how, life's experiences and years of consulting to major national and international organizations that have ranged from global pharmaceuticals to the US Armed Forces, from health care associations to religious institutions. Executive Excellence magazine selected her as one of the top 100 thought leaders in leadership and among the top ten consultant providers of leadership development.

View all posts by Eileen


Subscribe to My Blog!


Like My Blog?

Please share it!

Recents Posts


Categories



Archive


Tags

Stress John Havlik creativity Talk Ain't Cheap Book customer service Option B Exercise employee retention Napping Sleeping Compassion Change Book Reviews Jewish John Mattone Boston Marathon love Alzheimer's resilient leaders Bullying Guns Ownership Anxiety Gifts From The Mountain Time Management Women Fear Sheryl Sandberg Humanity Children Kindness employees teams LGBTQ women in leadership Suddenly Single Relationships Walk For Hunger Loss Employee Attitude Motivating Others Hurricane Harvey resilient organizations Survive Vegan Mother's Day Seder Eve Christmas Speaking Road Trip resiliency Siblings Burnout More Fun at Work Politics Superbowl Requisite Variety Marriage Diversity Bill Treasurer Art goals Emotional Intelligence Corporate Culture Loneliness Building Resilience Back To School waiting U.S.A.A. Patriots Laughter Adam Grant Branding ecology coaching Play Your Resiliency GPS cancer Deloitte civil discourse angels Breath Career Advice Listening Human Interaction conscience Honoring Veterans Meetings Mark Scharenbroich Words Conversation Adventure Reshaping the Brain Volunteer Communication gratitude Resolutions Twas The Night Before Christmas New Year resolutions Happiness Trust Travel Content Generation Empathy Divorce Fun Work Environment Idea Yoga Positive Brain Repatterning Depression The Last Jedi Leadership Skills Disrupt e-mail Radical Resiliency earthquakes Social Media Adaptability Spelling Bee Voting Disruption Thanksgiving Persuasion Office Celebrations Vacation Sales Postive Work Environment WASP Memorial Day Energizing Soft Skills preresilience Strangers Ecotourism Dogs Sustainability Connection Engaged Workers Managers Faith Sexual Harassment USAA Arlington Cemetary Married Energizing Others Feedback resilience Humor Henry VIII Networking Family Writing Spirit work life balance Tornadoes in Texas Leaders Open Doors Book Multi-tasking Intentions Environtment Nursing Interview Breathe Joy holidays Animals Charity John Blumberg St. Patrick's Day Climate Change Aging Technology Energy Optimism Learned Optimism Hurricane Irma