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Resilient Employees Start with Right Recruiting

by Eileen McDargh, Chief Energy Officer
Monday, August 07, 2017

resilient employeesMy mother always said, “To end well, you must begin well.” Of course, she was talking about how you separated clothes for the washing machine or how you chose vegetables at the market. But it’s also true when it comes to creating a resilient, sustainable workforce.The questions you ask in the recruiting phase will help both you and a potential employee determine if you have the right fit for your organization.

Because today’s work environment is one of constant change as well as one with fluid teams, the ability to deal with different people as well as respond to unique situations is paramount. Likewise, there must also be a values fit—a real fit. Values are not something posted on the wall and forgotten. Rather, values are demonstrated in every day actions. Thus, your questions must also dig deeper into how this potential employee makes decisions.

Consider these top five questions as a way of determining if this is a match made in heaven or hell. By the way, I assume you’ve already looked at the required technical skill base. These questions are designed to evoke behavioral responses. You might also give these questions in advance to the interviewee. They are not easy to think about on the spur of the moment. And if it is a young recruit, their life’s experience might not have opened up to such encounters.

1. Describe a situation where you had to work with someone whom you didn’t like or respect. How did you handle that?

2. Think of a difficult decision you had to make regarding a work (or school) situation. What criteria did you use to decide a course of action?

3. Think of a situation in which you were moving right along and then, suddenly, something happened to pull the rug from under your feet. What was that situation and what happened? What did you do?

4. Please think of the worst and the best customer/client experience you have ever had. What was it and how did you handle it?

5. Let’s pretend this is your last day on earth and you are listening to people talk about you. What do you want to hear?

Bonus Question: Would you be willing, after 4 months on the job, to come back and tell me what we can do to improve either your job, a process, a procedure or a policy?

This last question is one that you dare NOT ask unless you are willing to actually call the employee, listen to her ideas seriously, and respond in a meaningful way. I firmly believe that “new eyes” in a setting can see things we might no longer see or hear.

Final point. A resilient employee is one who can grow through challenge as well as opportunity. The key word here is “grow”. There might very well come a time when growth opportunities with your business are no longer available. This is where you do what you can to help them find their next growth enterprise and wish them well. Don’t get caught in the trap of “I spent all this money to train them and they are gone!” If you begin well and end well, you will have a business champion for life. She can very well send you your next employee as well as bring more customers or clients to your door. And that helps you grow and sustain a resilient organization.

 

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Motivational Speaker Eileen McDargh

About Eileen!

Since beginning her consulting and training practice in 1980, Eileen has become noted for her ability to speak the truth with clarity, wisdom, humor and compassion. Long-standing clients and repeat engagements attest to her commitment to make a difference in minds, hearts and spirits of organizations and individuals. She draws upon practical business know-how, life's experiences and years of consulting to major national and international organizations that have ranged from global pharmaceuticals to the US Armed Forces, from health care associations to religious institutions. Executive Excellence magazine selected her as one of the top 100 thought leaders in leadership and among the top ten consultant providers of leadership development.

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As a Resiliency Motivational Speaker Eileen loves working with all groups. She has found great synergy with health care audiences and long term care (from personal experience), educators ( As an award-winning educator, she went from teaching kids to grown-ups—who are still like kids), and women’s leadership groups(because she is one!).