The Energizer

Resilient Insights for Work & Life

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Resilience Requires Support and Empathy

By Eileen McDargh - Monday, March 11, 2019

A recent study at the University of Michigan found that empathetic skills in college students have declined by as much at 48% over the last 8 years. The reasons for the decline are many, but two in particular stand out: 

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Resilience at Work Equals Great Cultures

By Eileen McDargh - Friday, November 02, 2018

Hyper-speed and hypertension. Connectivity 24/7. Disruption upon disruption. Technology that overturns the latest and the greatest. The list is endless as workers at all levels face an array of demands.  According to my colleague, Bill Jensen, 47% of jobs will disappear in the next 25 years which means workers at all levels will face a rethinking and retooling of what “work” really means.  

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It’s Not What You Say

By Eileen McDargh - Wednesday, October 10, 2018

Given the vitriol that has swarmed around the hearing to confirm Judge Kavanaugh, at face value, it does appear that words matter. Name calling, slurs, accusations are all examples of words that have been slung like daggers at the opposition. 

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Book Excerpt: Improvise to Maximize

By Eileen McDargh - Monday, September 17, 2018

Great conversations result when there's an easy give and take, a go-with-the-flow sensation, along with an acute sense that you are being heard at a deeper level than the normal chitchat. In this instance, good conversations resemble improvisational theater.  

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A Piece of Cake Cements A Customer Relationship

By Eileen McDargh - Monday, July 09, 2018

Let’s face it: there are many groceries we can chose from. Within close distance, I have Gelson’s, Albertson’s, and two Ralph’s.  Costco and Trader Joe’s are also nearby. (Yes, I can eat my way around the neighborhood!) 

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Loneliness Looms: An Epidemic of Our Making

By Eileen McDargh - Monday, May 14, 2018

The U.N.’s annual World Happiness Report ranks the happiest people in the world: Finns, Norwegians, and then Danes. The U.S. has dropped to 18th place. What is happening? Surely, we are (or were) a powerful, wealthy nation.

That’s the rub. What social psychologists tell us is that happiness flows from our connections to each other, our sense of community, and a shared purpose. It has nothing to do with a never-ending hunt for consumer goods, security, money or status. The bullying and hate speech, the demonizing of groups of people, a distrust of the media, and a political climate that seems bent on its own destruction have pushed us away from the very thing we need: human connection.  Loneliness is epidemic and researchers say, far more dangerous than smoking cigarettes. And loneliness depletes the ability to be resilient because human contact—and therefore help—is diminished.

Here’s the challenge I am throwing out to myself, my family, and anyone who wishes to take up the banner: time to create opportunities for gatherings of family, friends and people who are “different.” Time to put away the digital devices that keep our eyes from seeing each other and the beauty of the natural world. Time to count blessings in terms of human connections instead of money in the bank. Time to put away consoling ourselves with unhealthy habits and possible addictions.

Author E.M. Forester had it right when he insisted “Just connect.”  And if you have no one to talk to, call me.

 

 

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Profound Words Beat Profanity

By Eileen McDargh - Monday, September 18, 2017

I’m throwing down the foul flag. The use of profanity and sexuality explicit words must go. It is a mockery of intelligence to think that such low level language carries greater weight than words of substance and thought. We call them four-letter words because they require little education. I would say they are used by fourth graders but that would be an insult to nine year-olds. 

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Oglala Sioux Teaches Language

By Eileen McDargh - Monday, August 28, 2017

Our road trip this summer took us on the eastern side of Glacier National Park in Montana. Vast ranch lands stretched for miles with rolling green, wildflowers, and rising mountain views. Much of the land was owned by cattle barons.  But, thankfully, other pieces belonged to the various Indians ensconced on their reservations: Blackfeet, Sioux, Shoshone, Cheyenne, Kootenai, Flathead Salish, Crow, Gros Ventre and Oglala Sioux. 

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Making Meaning Means Making Time

By Eileen McDargh - Monday, April 24, 2017

Now that a great portion of the world has switched into "daylight savings time", a practice that continues to bewilder me as an early morning riser, I find myself pondering the resiliency principle of alignment. Alignment means that we are living in sync with what we believe is the WHY, the purpose of our life. 

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How to De-Energize a Customer

By Eileen McDargh - Monday, March 06, 2017

"IT” starts in Gary, Indiana at US Steel’s immense integrated mill (the largest of its kind in the Northern Hemisphere). “IT” continues in Orlando with the United States Postal Service and Hurricane Irene. And “IT doesn’t stop until long after I return home to Southern California and a 7.0 earthquake. The “IT” is a laptop malfunction—the unnatural calamity created when technology and a virus meet. 

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