Service Stars in Doctor's Office

Dr. Howard Conn in Irvine, CA is a brilliant ophthalmologist and specialist in cosmetic laser surgery for the face. I went to see him almost two years ago for eyelid surgery. Sure I am thrilled with the results, but even more thrilled by his attention to service and truth. How many doctors would spend a FREE one-hour consultation and talk you OUT of an expensive procedure because it wasn't in your best interest? How many doctors would call you to check in and see how you are doing? How many doctors would give you their home number and cell number "in case of questions?" I only know one who does that: Dr. Howard Conn. This past week, I went to see him again. My appointment was for 2:30. Immediately at 2:30, he stepped into the waiting room and said that a procedure had just come up and he'd be delayed about 30-40 minutes. He could tell that I didn't have that kind of time. Instantly, he invited me back into an examining room and asked why I had come. I pulled out photos from a recent gathering and pointed-now--to my under-eyelid bags. Yes, he's helped the drooping upper lids, but what about this? He gently explained that I had no fat under my eyes and a very expressive face. "You'd not like the results in a few years," he explained. "Just keep smiling." He then wrote out a prescription for eye drops to help with the start of an inflammation I pointed out and wished me well. "No charge," he said. "See, there's always something good even if you didn't get the answer you wanted." I grinned at him, saggy bags and all. Now that's service and truth--almost two years later. And you, my clients, readers and friends, will just have to like me as I am :)

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