Eileen McDarghJul 15, 2006Service Stars in Doctor's OfficeLearn how a busy ophthalmologist keeps his clients happy even if they can't get time with them.
Eileen McDarghMay 13, 2006Whatever Happened to Customer Service?Is it my imagination or has service gone the way of the dodo bird, tax breaks for small cars, and an 8-hour workday?
